FAQs

This is an approximate conversion table to help you find your size. If you have already purchased an item by our brand, we recommend you select the same size as indicated on its label.

WHAT ARE SHIPPING TIMES AND COSTS?

• Our standard shipping time is between 4 to 10 business days
• The cost of the standard delivery in the US is $5.99
• Next-day and Express delivery options are currently not available, bear with us as we are working on this service
• Purchases are delivered to the addressee’s delivery address only
• See the delivery FAQs for details on shipping methods, costs and delivery times

WHAT PAYMENT METHODS CAN I USE?

Buycosmetix.com accepts the following payment methods: • Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is shipped. • Buycosmetix.com features a Fast and Secure Checkout option, enabling you to securely complete purchases using our secure payment gateways. We do not save your card details for added security. • PayPal: Shop easily online without having to enter your credit card details on the website. Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.

WHAT IS YOUR EXCHANGES, RETURNS AND REFUNDS POLICY?

You must inform us your intention to return the product within the first 7 days of the receipt of your order. Items returned within 30 days of their original shipment date in same as new condition will be eligible for a full refund. If the goods are faulty, you are entitled to a full refund provided you haven’t “accepted them”. This means that you have had time to inspect the goods and reject them. You must still inform us as soon as possible (this is no later than 7 days after receiving the goods). Refunds will be charged back to the original form of payment used for purchase – it can take up to 3-5 business days for the refund to appear on your account. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable. Buycosmetix.com will be happy to compensate for the cost of return if the product is damaged in transit or faulty. We will ask you to return the goods to the given customer service address at your own cost. We suggest that you do this with a reputable courier in order to ensure this can be traced and will be delivered to the address on time and safely. Once the product is received, we will investigate the product and issue a full refund. Shipping payment may be deducted from the total refund if the product is not faulty but the customer simply changed their mind. A full refund otherwise will be issued upon receipt and inspection of the product if the product was faulty.

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